Shipping Policy

Last Updated: 27/11/2025

Thank you for shopping with Lumo Peak. Below is our universal shipping policy, suitable for any type of product we offer.

Processing Time

• Orders are typically processed within 1–3 business days.

• Processing times may be extended during high-volume periods.

Shipping Times

Shipping time estimates depend on your location and selected shipping method. Typical timeframes:

• Domestic orders: 3–10 business days

• International orders: 7–21 business days (if applicable)

These are estimates only; delays caused by couriers, customs, or unforeseen events are outside our control.

Tracking

Most orders include tracking.
Tracking information will be emailed once your order has been dispatched.

Incorrect Address

Lumo Peak is not responsible for orders shipped to:

• Incorrect or incomplete addresses

• Old addresses that were not updated during checkout

If the package is returned to us, reshipping fees may apply.

Lost or Stolen Packages

Once your order has been shipped, we are not liable for:

• Lost packages

• Stolen packages

• Delivered but “not received” claims

Customers must contact the courier directly to investigate lost parcels.

Customs & Duties (International Orders)

Buyers are responsible for:

• Import taxes

• Customs fees

• Any border-related charges

These vary by country and are not controlled by Lumo Peak.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product:

• Contact us within 48 hours

• Provide clear photos of the issue

Eligible cases may receive a replacement.

Contact

For shipping-related questions, Email, lumopeak.info@gmail.com